Privacy Policy
Last updated: April 12, 2026
Introduction
Forest Printing & Copying, Inc. ("Forest Printing," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.forest-printing.com (the "Site") or use our printing services.
By using our Site or services, you consent to the data practices described in this policy. If you do not agree with this policy, please do not use our Site or services.
Information We Collect
Personal Information You Provide
When you request a quote or contact us, we may collect:
- Name
- Email address
- Phone number
- Company name (optional)
- Project details and specifications
- Design files and documents you upload for printing
- Mailing lists and address data uploaded via quote request forms (e.g., CSV or Excel files containing recipient names and addresses)
- Live chat messages and transcripts when you interact with our chat support
Automatically Collected Information
When you visit our Site, we automatically collect:
- IP address
- Browser type and version
- Device information
- Pages visited and time spent on pages
- Referring website
- Geographic location (city/region level)
- Mouse movements, clicks, and scroll behavior (via session recording tools)
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience and analyze site traffic. You can control cookie settings through your browser preferences.
How We Use Your Information
We use the information we collect to:
- Provide printing services and respond to quote requests
- Process and fulfill orders
- Communicate about your projects and provide customer support
- Send service updates and promotional communications (with your consent)
- Improve our website and services
- Analyze website usage and optimize user experience
- Prevent fraud and ensure security
- Comply with legal obligations
Third-Party Services
We use the following third-party services that may collect and process your information:
Vercel (Hosting & File Storage)
Our website is hosted on Vercel. Customer-uploaded files (design files, mailing lists, and other documents submitted through quote request forms) are stored using Vercel Blob Storage. These files are encrypted in transit and at rest. View Vercel's privacy policy at vercel.com/legal/privacy-policy
Amazon SES (Email Delivery)
We use Amazon Simple Email Service (SES) to deliver quote requests and communications via email. View the AWS privacy policy at aws.amazon.com/privacy
Google Analytics
We use Google Analytics to analyze website traffic and usage patterns. View Google's privacy policy at policies.google.com/privacy
Supabase (Quote Data Storage)
Quote request data submitted through our online quote assistant is stored in a Supabase-hosted PostgreSQL database. This includes your contact information, project specifications, and quote details. Supabase encrypts data in transit and at rest. View Supabase's privacy policy at supabase.com/privacy
Tawk.to (Live Chat)
We use Tawk.to to provide live chat support on our website. When you use our chat feature, Tawk.to may collect your name, email address, chat messages, IP address, browser information, and pages visited. Chat transcripts are retained for customer service purposes. View Tawk.to's privacy policy at tawk.to/privacy-policy
Microsoft Clarity (Session Recording)
We use Microsoft Clarity to understand how visitors interact with our website through session recordings and heatmaps. Clarity may record mouse movements, clicks, scrolls, and page content during your visit. Sensitive input fields (such as passwords and payment information) are automatically masked. Clarity does not collect personally identifiable information from form fields. View Microsoft's privacy policy at privacy.microsoft.com
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- SSL/TLS encryption for data transmission
- Secure file storage with access controls
- Regular security assessments
- Limited access to personal information by authorized personnel only
However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Below are our specific retention periods by data category:
- Quote requests and project specifications: Retained in our Supabase database for up to 2 years after last contact
- Uploaded files (design files, mailing lists): Stored in Vercel Blob for up to 90 days after quote fulfillment, then automatically deleted
- Customer order records: Retained for 7 years for tax and accounting purposes
- Website analytics (Google Analytics): Retained for up to 26 months (Google Analytics default)
- Session recordings (Microsoft Clarity): Retained for up to 30 days
- Live chat transcripts (Tawk.to): Retained for up to 1 year for customer service improvement
- Email communications: Retained for up to 3 years after last interaction
You may request early deletion of your data at any time by contacting us at info@forest-printing.com.
California Residents' Rights (CCPA)
If you are a California resident, the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA) provide you with specific rights regarding your personal information. This section describes your CCPA rights and explains how to exercise those rights.
Categories of Personal Information Collected
In the preceding 12 months, we have collected the following categories of personal information:
- Identifiers: Name, email address, phone number, IP address
- Commercial information: Quote requests, order history, project specifications
- Internet or electronic network activity: Browsing history, search history, interactions with our website (including session recordings and heatmap data)
- Professional or employment information: Company name (when provided)
- Geolocation data: Approximate location derived from IP address
Your CCPA Rights
As a California resident, you have the right to:
- Right to Know: Request that we disclose what personal information we have collected, used, disclosed, and sold about you in the preceding 12 months
- Right to Delete: Request deletion of your personal information, subject to certain exceptions
- Right to Correct: Request correction of inaccurate personal information
- Right to Opt-Out: Opt-out of the sale or sharing of your personal information
- Right to Limit Use: Limit the use and disclosure of sensitive personal information
- Right to Non-Discrimination: Not receive discriminatory treatment for exercising your CCPA rights
How to Submit a Request
To exercise any of your CCPA rights, you may submit a verifiable consumer request by:
- Emailing us at info@forest-printing.com
- Calling us at (949) 951-7000
We will verify your identity before processing your request and respond within 45 days. You may also designate an authorized agent to make a request on your behalf.
Do Not Sell My Personal Information
Forest Printing does not sell your personal information. We have not sold personal information in the preceding 12 months and do not have plans to do so in the future.
We do share certain data with third-party service providers (as described in the "Third-Party Services" section above) strictly for the purpose of operating our website and delivering our services. These service providers are contractually prohibited from using your information for any purpose other than providing services to Forest Printing.
If you have concerns about how your data is shared, or if you wish to submit a "Do Not Sell or Share My Personal Information" request, please contact us at info@forest-printing.com or call (949) 951-7000.
Your Privacy Rights
In addition to the California-specific rights described above, all users of our Site and services have the following rights:
- Access and receive a copy of your personal information
- Correct inaccurate or incomplete information
- Request deletion of your information (subject to legal requirements)
- Opt-out of marketing communications
- Withdraw consent for data processing where applicable
- Request a portable copy of your data in a commonly used format
To exercise these rights, please contact us at info@forest-printing.com or call (949) 951-7000.
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
Forest Printing & Copying, Inc.
23011 Moulton Pkwy, Suite A-1
Laguna Hills, CA 92653
Phone: (949) 951-7000
Email: info@forest-printing.com